FAQ/Shipping

Last Update: 8th, Mar. 2021

Order and Payment Information

• How do I order from Arealight Custom Work?
  Answer: You need have an active account of Paypal first because we only accept this payment option. Once you've completed your shopping and want to check-out, just click Paypal button at bottom of the check-out page. If there is any problem with your order contact us please.
   
• What types of payment do you accept?
  Answer: We only accept Paypal and all orders must be paid for in US dollars.
  
  
• How do I check on the status of my order? Has my order shipped yet?
  Answer:We strongly recommend you create an account for our website to use for shopping and checking the progress of your order. Just follow these simple steps below to find out the status of your most recent and past orders with Arealight shop.
  1. Log in to your account by clicking on the “click here to sign in” link at the top right of the page. Enter your username and password in the fields provided.
  2. Once logged in, select the “Order History” tab within the Your Account page
  3. Once you have reached the “Order History” page, You can search any order you made before or present by date or order ID.

• Does your shop has a minimum order?
  Answer:Yes, a minimum order of  $10. 00 USD must be made.
   
• In what currency are the prices?
  Answer: The prices in the shop are US dollars.

Shipping Information

• Do you ship my country?
  Answer: Due to the impact of the COVID-19 pandemic. Currently, it's available to 26 countries. Please check the details here.
   
• What shipping and handling fees will you charge for my order(s)?
  Answer: Please check the postage rates here for the details.
   
• After I place my order, how long will it take before it ships?
  Answer:Usually we deal with your order within three business days (business days M-F only and excluded holidays). And please check the following forms for shipping days.
   
• What shipping carriers do you use?
  Answer: "Chunghwa POST" which is the post of Taiwan.
   
• Do I have a tracking number for my order?
  Answer: Yes, we only shipping by registered mail so there is a tracking with your order. Check it up with your account. You may also contact us for the info.
  
  
• How do I check my order with the tracking number?
  Answer:Our shipping is global post system which that you can check your mail in post office of your country. And you can also check when it dispatched as following links,
  1. If you had chosen shipping via International Letters, Click here
  2. If you had chosen shipping via International Parcels, Click here
  3. If you had chosen shipping via EMS, Click here
     
     
• Am I responsible for import customs fees of international order?
  Answer: Yes, International customers are responsible for all import and/or customs fees charged by your government in addition to the shipping fees displayed below. We are unable to determine which shipments will be charged these fees or the amount of the fee that might be charged. You will be responsible for paying this fee.
   
• What should I do if I haven’t received my package within the estimated time frame?
  Answer: It is often best to contact your postal service with the tracking number provided in your shipment confirmation e-mail. Please remember that customs office can hold packages for an indefinite amount of time.

• My package was returned to the sender, what should I do?
  Answer: Should your package be returned to us, then we can either provide a refund for the product (this excludes the shipping fee) or reship the order with an extra shipping fee.

• I received the wrong items!
  Answer: Please contact us about which items were shipped and we can ship the correct items to you should the value of the items total over $6 USD.
   
• What is your freebie policy?
  Answer: We offer freebies for every order.